Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You must also provide a receipt or proof of purchase.
To start a return, contact us at flipcubes@gmail.com. Returns must be sent to the following address:
FlipCubes
1241 E. 286th St.
Euclid, OH 44132
United States
If your return is accepted, we will provide a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any return-related questions, contact us at flipcubes@gmail.com.
Damages and Issues
Inspect your order immediately upon receipt. If the item is defective, damaged, or you received the wrong item, contact us right away so we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Sale items and gift cards are non-returnable.
Exchanges
The fastest way to receive a replacement item is to return the original item. Once the return is accepted, place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. Returned items must be unused, unworn, with tags, and in original packaging, and accompanied by proof of purchase.
Refunds
We will notify you once we receive and inspect your return. If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your return was approved, contact us at flipcubes@gmail.com.